Nonprofit serious illness provider Carolina Caring has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of surveying and advanced analytics for hospice organizations.
This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. It acknowledges the highest-performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction measures, as reported between April 2022 and March 2023.
“We are thrilled to receive this national recognition,” says Carolina Caring President and CEO Dana Killian. “This award unequivocally demonstrates that our expert, compassionate team truly is fulfilling our mission to help our patients and their families fill each day with purpose, and make the most of every moment.”
The awards are an exclusive recognition for hospice agencies that have selected HEALTHCAREfirst as their hospice survey partner. HCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.
“We began our annual Hospice Honors Award program more than 10 years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Carolina Caring on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
For more information the Hospice CAHPS Honors program, visit www.healthcarefirst.com/hospice-honors.
