Carolina Caring has been named a 2021 Hospice Honors recipient by HEALTHCAREfirst, a leading family satisfaction survey administrator. The prestigious Hospice Honors program recognizes hospices that are providing the highest level of quality as measured from the caregiver’s point of view.
"We are honored to be recognized by HEALTHCAREfirst and credit the commitment of our staff who provide exceptional, personalized care," says Carolina Caring Interim CEO Dana Killian. "All patients and families deserve high-quality medical care at the end of life, which is why we remain focused on supporting them in living each day to the fullest."
Award criteria was based on Hospice CAHPS survey results that evaluate the family’s experience with hospice services for the period of October 2019 through September 2020. Award recipients were identified by evaluating their performance on a set of 24 quality indicators. Performance scores were aggregated from all completed surveys and compared on a question-by-question basis to a National Performance Score calculated from all hospices in the HEALTHCAREfirst’s Hospice CAHPS database.
“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” says Ronda Howard, Vice President, Revenue Cycle and CAHPS, at HEALTHCAREfirst. “We are honored to be aligned with such high-performing agencies like Carolina Caring, and we congratulate them on their success.”
Visit www.healthcarefirst.com to learn more about HEALTHfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.
Carolina Caring, founded in 1979, is an independent, community-based, nonprofit health care provider. It specializes in programs that offer relief from chronic conditions, serious illnesses, and the challenges they bring, including palliative medicine and hospice care for all ages, primary care and grief counseling. Currently, Carolina Caring serves 12 counties across western North Carolina and the Charlotte Region. For more information about Carolina Caring, please call 828.466.0466 or visit www.CarolinaCaring.org